Please read  

Booking Conditions.

1. CONTRACT: The contract is between the hirer and the owners.
2. PAYMENT: Once a booking is made (normally by phone) please complete and return the booking form, and send with the deposit within 3 days of booking. The balance is due at least 8 weeks prior to the holiday date. If the holiday is booked less than 8 weeks in advance, then the full amount should be sent with the booking form.
3. INSTRUCTIONS: Full instructions will be forwarded to you on receipt of the final payment, including directions to the property, arrangements for obtaining keys, and local contact point in the event of problems. Contact us immediately if these instructions are not received within 5 working days of making the final payment.
4. HIRER'S RESPONSIBILITIES: The hirer agrees:
   • To be responsible for, and take good care of, the property during the let.
   • To keep the lodge clean and tidy and to make good any breakage or damage caused.
   • To permit the owners or their representatives to enter at any reasonable time to carry out needed repairs.
   • That the number of persons staying shall not exceed the number stated on the booking form without the owners' consent prior to arrival.
5. PETS: MALLARD ONLY  Pets are not allowed without prior agreement. There is a £16.00 per pet, per week surcharge. You are expected to provide bedding and food bowls for your pet and to keep them off furniture and bedding. They should never be left unattended in the property. {No Cats}
6. CANCELLATION: The hirer should arrange cancellation insurance if so desired, as the owners do not have cancellation insurance. If a booking is cancelled in writing the deposit is forfeit. If a booking is cancelled in writing less than 8 weeks to the holiday, then the deposit is forfeit and the balance becomes payable. All efforts will be made to re-let, and if successful any moneys received (less 40%) will be returned.
7. BOOKING ALTERATION: The owners reserve the right to make a £20 per week administration charge for any booking alterations.
8. ARRIVAL/DEPARTURE TIMES: The hirer is responsible for keeping to the times agreed and shown on the booking form.
9. NON-AVAILABILITY OF THE PROPERTY: Should the property be unavailable on the holiday date (for example, due to damage by a previous occupant) then all moneys will obviously be refunded without question. However, no further liability will fall on the owners/representatives. In no event shall the liability of the owners exceed the rental paid.
10. DATA PROTECTION ACT: Customer details essential to manage the lets are kept on a computer. We commit to keep this data secure and never to share it with anyone with the exception of our local representatives (and they are only told your name and booking details). You have the right (a) to request that we don't send you unsolicited information - e.g. on future availability (b) to see any information we hold – we make a small charge for this.
11. COMPLAINTS: Please bring these to the attention of the owners/representatives immediately, in order that they can attempt to rectify any problems. requests for compensation will not be considered if the complaint is not made before the end of the holiday.
12. LIABILITY: Every effort is made to ensure all aspects of the property are as advertised. However no liability will be accepted for items outside our control, e.g. flood, drought, power cuts, nor for injury or loss on the premises.
13. A responsibility bond    will be required with your balance payment, this will be returned only if the lodge is vacated cleaned and tidy as found} free of damage / breakages. { }
14. Electricity by meter reading {payable at the end of your stay in cash please}, it is your responsibility to advise us If you depart before the stated date [we will request cash amount to cover estimated use of electricity until the owner/agent is able to read the meter. You will only be charge for the electricity your party as used.